Terms & Conditions
Last updated: 6 July 2026
1. About me
This Site is operated by Lorenzo Ballicu, Herbalife Independent Member, Calle Bernardo de la Torre 37, 35007 Las Palmas, Spain. Contact: info@hlfithub.com.
2. Products
I sell authentic Herbalife Nutrition products. Product information, images and ingredient lists are provided in good faith but always check the product label before use. Food supplements are not a substitute for a varied and balanced diet and a healthy lifestyle.
3. Prices and payment
All prices are shown in GBP (£) and include VAT where applicable. Shipping costs are shown at checkout. Payment is processed securely by Shopify and its payment providers.
4. Orders and delivery
Orders are dispatched across the UK. Estimated delivery times are shown at checkout. Risk passes to you when the goods are delivered to the address you provided.
5. 30-Day Money-Back Guarantee
Every customer is entitled to a 30-day money-back guarantee from the date of receipt of the goods. Within those 30 days you may choose either:
- a full refund of the price paid, including any shipping and handling charges; or
- product credit of the same value, exchangeable for other Herbalife products.
To use the guarantee, email me at info@hlfithub.com with your order details and I will arrange the refund or credit. This guarantee is offered in addition to your statutory rights described below and does not affect them.
6. Right to cancel (UK & EU consumers)
Under the UK Consumer Contracts Regulations 2013 and EU Directive 2011/83/EU you have 14 days from the day you receive the goods to cancel the contract without giving a reason. To exercise this right, email me at info@hlfithub.com with your order details. You then have a further 14 days to return the goods at your own cost. I will refund the price and standard delivery within 14 days of receiving the goods (or proof of return).
Sealed goods that have been unsealed after delivery and are not suitable for return for health protection or hygiene reasons (e.g. opened food, supplements, cosmetics) cannot be returned.
7. Faulty or incorrect goods
Under the UK Consumer Rights Act 2015 and EU consumer law, goods must be of satisfactory quality, fit for purpose and as described. If something is wrong, contact me within a reasonable time and I will arrange a repair, replacement or refund.
8. Liability
Nothing in these terms limits my liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK or EU law. Otherwise, my liability for any claim arising from your order is limited to the price paid for the goods.
9. Independent Member status & trademarks
I am an Independent Herbalife Member. Herbalife International and its affiliates are not responsible for the content of this Site or for individual sales made by me. Herbalife and the Herbalife logos are trademarks of Herbalife International, Inc. Product images and descriptions are the property of Herbalife and are used in accordance with the Herbalife Member licence.
10. Governing law
These terms are governed by the laws of England and Wales for UK customers, and by applicable EU consumer protection rules where they grant stronger protection. EU consumers may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
11. Changes
I may update these terms from time to time. The "Last updated" date will reflect any changes.
